"The agent was very helpful upto when I arrived to Jeddah. I was told a vehicle would take me from Jeddah to Makkah but when I arrived there was no such arrangement so I had to find it myself. When we arrived at our hotel, we were told that we don't have any reservation. I spent good 4 hours trying to contact the agent. Eventually I found out that while I was on the plane, the agent decided to cancel my hotel reservation and book me a different hotel instead. I was very disappointed at this. I paid for 4 star hotel and received a 2 star instead!"
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